Customisation Service
Description
Take the stress out of preparing your lace. Our Customisation Service ensures your frontal arrives ready for installation with a natural, seamless finish.
Your customisation includes:
- Bleached knots
- Light plucking for a soft, natural-looking hairline
- Your choice of parting: including hot combing
- Left side part
- Right side part
- Middle part
Please note that this service includes a natural hairline only. Our signature Lagos Hairline is not included, as it is a highly specialised, bespoke technique created during our installation process and cannot be replicated through standard customisation.
This service is only available for Tressology Co wig units not lace systems alone
Each unit is customised by hand to create a clean, realistic finish while maintaining the longevity and integrity of your lace.
PLEASE NOTE ADDING THIS TO YOUR ORDER ADDS AN ADDITIONAL 3 DAYS TO YOUR SHIPPING WINDOW
Shipping Info & Pre Order
Pre-Order & Delivery Information
All Units, Bundles and lace systems are purchased on a pre-order basis.
Please allow 2 working days for processing, followed by 5 - 8 working days for shipping.
You can expect to receive your order 7–11 working days after placing your order. (For Uk and EU orders)
For international orders please allow 10-16 working days
THE CURL EDIT UK and EU orders
AS THE CURL EDIT ARE CUSTOM TEXTURES THEY TAKE A BIT LONGER
THE CURL EDIT, is only our SIENNA WAVE, KAIA CURL, NOVA WAVE, FIJI CURL and ZURI CURL
PROCESSING TIME
PREMADE UNITS COME A LITTLE BIT FASTER
10-14 WORKING DAYS FROM WHEN YOUR ORDER IS PLACED
BUNDLES, FRONTALS and CLOSURES
15-18 WORKING DAYS FROM WHEN YOUR ORDER IS PLACED
FOLLOWED BY NEXT DAY DELIVERY SHIPPING
FOR INTERNATIONAL DELIVERIES PLEASE ALLOW AN EXTRA 5 DAYS
WE ALWAYS AIM TO GET YOU THE HAIR FASTER!
Tressology Co Install Offer
If you purchase your hair from us for an installation appointment with Tressologybydca, you will receive 15% off your install.
At checkout, please use the code TRESSAPP.
This ensures your hair is securely kept with us and prepared ahead of your appointment.
To be eligible for this offer, you must purchase either:
- One full wig unit, or
- A lace system plus 3 bundles
Collection Option
If you would like to collect your unit from our studio in Deptford / Greenwich, please use the code COLLECTION at checkout.
Please note:
- All collections are available after the 7–10 working day delivery window
- Collection days: Tuesday – Saturday
- Collection times: 11:00am – 6:00pm
Before travelling, please contact us on WhatsApp: 07494 608977 to confirm your collection.
Wig Cap Size
- Small Cap 21" - 21.5"
- Medium Cap 22" - 22.5"
- Large Cap 23" - 23.5"
Returns, Refunds & Cancellations
Returns, Refunds & Cancellations
As all of our products are made to order on a pre-order basis and customised to your selected specifications, we do not offer refunds, returns, or order cancellations once an order has been placed. Please ensure all order details are reviewed carefully before completing your purchase.
Order amendments may be requested within 24 hours of placing your order. After this 24-hour period, no changes can be made to your order as production and processing may have already commenced.
Due to hygiene regulations, we are unable to accept returns on hair products that have been worn, used, handled, altered, or removed from their original packaging, as it is illegal to resell used hair products.
Returns will only be considered if an incorrect or faulty item has been sent. In this case, clear photographic evidence must be emailed to us within 72 hours of delivery.
If your return is approved, you will be provided with the return address. Once your item has been received and inspected, we will notify you via email to confirm whether your refund has been approved or declined.
Approved refunds will be processed back to your original payment method within a few working days.
Exchanges
We do not offer exchanges. It is the customer’s responsibility to carefully review and confirm all order details before placing an order.
If you need assistance before purchasing, please feel free to contact us via email or WhatsApp, and we’ll be happy to help.
Wig Density
All of our wigs are made at 250% density, as we believe in delivering full, voluminous hair with a luxurious finish.
Each bundle used is 100g and full from top to ends, ensuring thickness, body, and consistency throughout.