Returns Policy

Due to hygiene regulations, we are unable to accept returns on hair products that have been worn, used, or handled, as it is illegal to resell used hair.

Returns will only be considered if an incorrect or faulty item has been sent. In this case, clear photographic evidence must be emailed to us within 72 hours of delivery.

If your return is approved, you will be provided with the return address. Once your item has been received and inspected, we will notify you via email to confirm whether your refund has been approved or declined.

Approved refunds will be processed back to your original payment method within a few working days.

Exchanges

 We do not offer exchanges. It is the customer’s responsibility to carefully review and confirm all order details before placing an order.

If you need assistance before purchasing, please feel free to contact us via email or WhatsApp, and we’ll be happy to help.

Pre-Order & Delivery Information

All units are made available on a pre-order basis. Please allow up to 2 working days for order processing, followed by approximately 5 working days for shipping. Orders are typically delivered within 7–10 working days from the date the order is placed. Please note that stated working days exclude public holidays. During holiday periods, processing and dispatch times may be extended. Orders placed over the weekend will begin processing on the next working day (Monday). Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number, which can be used to monitor the progress of your delivery. While we aim to dispatch all orders promptly, delivery timeframes are provided as estimates only. Once an order has been shipped, delivery is handled by the courier and is outside of our control. For this reason, we strongly recommend placing orders well in advance of any scheduled appointments or events. We cannot accept responsibility for courier delays or reimburse shipping costs in the event of delayed delivery.

International Delivery

For EU orders and all international destinations outside the EU, please allow 10–14 working days from dispatch to receive your order. International shipments may be subject to customs clearance procedures, which can cause additional delays. Any customs fees, duties, or taxes applied are the responsibility of the customer and are not included in the purchase price or shipping cost.

Tressology Co Install Offer

Clients who purchase their hair from us for an installation appointment with Tressologybydca are eligible for 50% off their install service. To apply this offer, please enter the code TRESSAPP at checkout. This allows us to retain your hair securely in-house and have it prepared in advance of your appointment. Eligibility requires the purchase of either one full wig unit or one lace system with three bundles.

Collection Option

Clients who wish to collect their unit from our Deptford / Greenwich studio should apply the code COLLECTION at checkout. Collection is available after the 7–10 working day delivery period. Collection days are Tuesday to Saturday, and collection times are 11:00am – 6:00pm. Before attending, please contact us via WhatsApp on 07494 608977 to confirm your collection.

Tressology Co – Terms & Conditions

By accessing our website, placing an order, or using any Tressology Co services, you agree to the Terms and Conditions outlined below. If you do not agree, please refrain from using our website or purchasing from us. These Terms are governed by UK law and applicable consumer regulations.

1. Orders & Acceptance

When placing an order with Tressology Co, you confirm that all information provided is accurate and complete. Once an order has been submitted and processing has begun, it cannot be altered, cancelled, or amended. Responsibility lies with the customer to review all order details carefully prior to checkout.

2. Pre-Order Basis

All hair units are sold strictly on a pre-order basis. Orders require up to 2 working days for processing before dispatch. UK orders are typically delivered within 7–10 working days from the date the order is placed. As pre-order items are prepared specifically for each customer, they are non-cancellable and non-refundable once processing has commenced.

3. Shipping & Delivery

Delivery times provided are estimates only. Once an order has been dispatched, it is handled by a third-party courier and is no longer within the control of Tressology Co. We are not responsible for delays caused by couriers, customs processing, public holidays, weather conditions, or other external factors. Shipping costs are non-refundable. Customers are advised to place orders well in advance of any scheduled events or appointments.

4. International Orders

For EU and worldwide destinations outside the EU, delivery may take approximately 10–14 working days from dispatch. International shipments may be subject to customs inspections, duties, or taxes. Any additional charges incurred are the responsibility of the customer and are not covered or reimbursed by Tressology Co.

5. Returns & Refunds

Due to hygiene regulations, hair products that have been worn, used, altered, or handled cannot be returned, as used hair cannot legally be resold. Returns will only be considered if an incorrect or faulty item has been received. Any issues must be reported with clear photographic evidence within 72 hours of delivery. If approved, a return address will be provided. Approved refunds will be issued to the original payment method within a few working days. Shipping fees are non-refundable.

6. Exchanges

We do not offer exchanges. Customers are responsible for confirming all order specifications before completing checkout. For assistance prior to ordering, customers are encouraged to contact us via email or WhatsApp.

7. Payments

We accept major debit and credit cards, along with any payment options displayed at checkout. By completing a purchase, you authorise Tressology Co to process payment using your selected method.

8. Product Information

Product descriptions, images, colours, and measurements are provided as accurately as possible. However, slight variations may occur due to lighting, screen settings, or manufacturing processes. Tressology Co reserves the right to correct errors or update product information without prior notice.

9. Website Use & Disclaimer

All content on the Tressology Co website is provided on an “as available” basis. While we aim for accuracy, we do not guarantee uninterrupted access or error-free content. Tressology Co is not liable for indirect losses or damages arising from website use beyond direct transactions.

10. Intellectual Property

All website content, including branding, text, imagery, and logos, is the property of Tressology Co and may not be copied, reproduced, or distributed without prior written consent. Any content submitted by customers may be used for marketing and promotional purposes.

11. Limitation of Liability

Tressology Co shall not be held liable for indirect, incidental, or consequential damages arising from the use of our products, services, or website, except where restricted by law.

12. Updates to These Terms

Tressology Co reserves the right to amend these Terms & Conditions at any time. Any updates will be published on this page, and continued use of the website constitutes acceptance of the revised terms.

Privacy Policy – Tressology Co

This Privacy Policy outlines how Tressology Co (“we”, “our”, or “us”) collects, uses, and safeguards your personal information when you visit our website or make a purchase with us.

By using our website or services, you consent to the practices described in this policy.

1. How We Use Your Information

We collect personal information to operate our website efficiently, fulfil orders, communicate with customers, and improve our services. This includes processing payments, dispatching orders, providing customer support, and sending important updates relating to your purchase.

2. Information We Collect

The types of information we collect depend on how you interact with us and may include the following:

Order & Account Information

When you place an order, we collect details necessary to complete your purchase, such as your name, billing and delivery address, email address, phone number, and payment details. This information is provided directly by you at checkout.

Device & Usage Information

When you browse our website, certain information is collected automatically to help us understand how our site is used and to ensure it functions correctly. This may include your IP address, browser type, time zone, pages viewed, and interaction with site features. This data is collected through cookies and similar technologies.

Customer Communications

If you contact us via email or WhatsApp, we collect the information you choose to share in order to respond to enquiries, resolve issues, and improve our customer experience.

3. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. Cookies may be used for site functionality, performance analysis, and marketing purposes. You can manage or disable cookies through your browser settings at any time.

4. Marketing & Advertising

We may use your information to provide relevant marketing content and advertisements. This may involve sharing limited data with advertising platforms to display ads that are relevant to your interests. You can manage your advertising preferences directly through the relevant platforms or opt out of targeted advertising where available.

5. Sharing Your Information

We only share personal information with trusted third parties where necessary to operate our business. This includes e-commerce platforms, payment processors, delivery partners, and analytics providers. We may also disclose information where required to comply with legal obligations or to protect our rights.

6. International Data Transfers

Your information may be processed outside of your country of residence, including in regions where data protection laws may differ. Where this occurs, we take appropriate steps to ensure your information is handled securely and in line with applicable regulations.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

8. Your Rights

If you are based in the UK or the European Economic Area, you may have the right to access, correct, or request deletion of your personal information. You may also object to certain uses of your data. Requests can be made by contacting us using the details below.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

10. Do Not Track Signals

Please note that our website does not currently respond to “Do Not Track” signals from browsers.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or legal requirements. Any updates will be published on this page and will take effect immediately.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or would like to raise a concern regarding how your information is handled, please contact us at:

Email: info@tressologyco.com

Please note that unrelated enquiries may not receive a response.

Have questions? Contact us on WhatsApp at 07494 608977 or on Instagram. We aim to respond within 24-48 hours (excluding weekends). Please include your name and order number for faster service.